Ticket / POS SECURITY KALINGGA
MODEM HANG, POS SECURITY KALINGGA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
Meta
Customer POS SECURITY KALINGGAStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | open | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":958,"customer_id":554,"ticket_type":"broadband","eyzet_customer_id":"122025000328@bmkl.net","eyzet_customer_name":"POS SECURITY KALINGGA","employee_id":15,"assigned_role":"subscriber","request_by":"POS SECURITY KALINGGA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM HANG, POS SECURITY KALINGGA","description":"<ul>\r\n \t<li>Mendapatkan informasi tidakada internet</li>\r\n \t<li>Indikator pada modem berwarna biru</li>\r\n \t<li>Terpantau pada eyzet -15.48 dBm</li>\r\n \t<li>Sudah dicoba restart modem dan unconfigure , namun masih inactive\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot_156.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-07-26 20:53:44","updated_at":"2026-07-27 20:53:15","last_activity":"2026-07-27 20:53:15","company_name":"POS SECURITY KALINGGA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot_156.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-27-170425.png","replies":[{"id":1788,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 27, 2026 7:54 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-27 07:54:59"},{"id":1792,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dikonfigurasi ulang</li>\r\n<li>Saat ini sudah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-27-170425.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-27 17:05:53"}]}