Ticket / AYU WANTIRA
PERBAIKAN MODEM LOSS A/N AYU WANTIRA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer AYU WANTIRAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":978,"customer_id":229,"ticket_type":"broadband","eyzet_customer_id":"2442cz6y50@ldgp.net","eyzet_customer_name":"AYU WANTIRA","employee_id":14,"assigned_role":"subscriber","request_by":"AYU WANTIRA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N AYU WANTIRA","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online namun nilai redaman terbaca sangat buruk.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-30-at-17.30.34.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-30 17:33:31","updated_at":"2026-08-01 07:57:56","last_activity":"2026-08-01 07:57:56","company_name":"AYU WANTIRA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-30-at-17.30.34.png","replies":[{"id":1849,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 31, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-31 08:12:24"},{"id":1860,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-31 21:11:33"},{"id":1867,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Saat ini customer sudah online namun redaman masih tinggi, akan dijadwalkan kembali</li>\r\n</ul>","created_at":"2026-08-01 07:57:49"}]}