Ticket / L MASKA
MODEM LOSS - A/N L MASKA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer L MASKAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":989,"customer_id":571,"ticket_type":"broadband","eyzet_customer_id":"122026030001@pdk.net","eyzet_customer_name":"L MASKA","employee_id":15,"assigned_role":"subscriber","request_by":"L MASKA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N L MASKA","description":"<ul>\r\n \t<li>Mendapatkan informasi Modem loss</li>\r\n \t<li>Mendapatkan informasi permintaan pemindahan perangkat</li>\r\n \t<li>terpantau eyzet offline</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-02-at-20.53.22.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n \r\n\r\n \r\n\r\n </li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-08-02 21:02:48","updated_at":"2026-08-03 07:34:17","last_activity":"2026-08-03 07:34:17","company_name":"L MASKA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-02-at-20.53.22.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-03-072256-1.png","replies":[{"id":1896,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Customer telah aktif kembali</li>\r\n<li>Saat di konfirmasi, customer meminta untuk dipindahkan posisi perangkat di rumahnya di hari sabtu</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-03-072256-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-08-03 07:33:55"},{"id":1897,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 3, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, TS","created_at":"2026-08-03 07:34:05"}]}