Ticket / TRI BUNGA Y
MODEM LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer TRI BUNGA YStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":118,"customer_id":69,"ticket_type":"broadband","eyzet_customer_id":"122024000026@pem.net","eyzet_customer_name":"TRI BUNGA Y","employee_id":0,"assigned_role":"subscriber","request_by":"TRI BUNGA Y","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS","description":"<p>Melaporkan customer BroadBand AN Tri Bunga Y beralamatkan KABANDUNGAN RT 04/04 ,mengalami loss modem hingga koneksi offline (terpantau offline pada eyzet)</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 297px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/tes2.png\" alt=\"Attachment\" width=\"431\" /></p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-02-18 11:54:16","updated_at":"2026-02-24 10:39:34","last_activity":"2026-02-24 10:39:34","company_name":"TRI BUNGA Y","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/tes2.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_4-1.png","replies":[{"id":216,"user_id":20,"display_name":"Keysha","reply_text":"<p>Terkait perbaikan customer An Tri Bunga Y sebelumnya laporan customer terdapat indikator loss merah pada modem di lokasi dan saat ini informasi dari customer sudah lancar dan bisa digunakan kembali <br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 360px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_4-1.png\" alt=\"Attachment\" width=\"533\" /></p>\r\n<p> </p>","created_at":"2026-02-24 10:39:04"}]}