Ticket / LILI AMALIAH
PERBAIKAN KONEKSI ON-OFF LILI AMALIAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer LILI AMALIAHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1210 | closed | GANTI MODEM AN LILI AMALIAH |
Raw JSON
{"id":1183,"customer_id":644,"ticket_type":"broadband","eyzet_customer_id":"0000000127@pem.net","eyzet_customer_name":"LILI AMALIAH","employee_id":14,"assigned_role":"subscriber","request_by":"LILI AMALIAH","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN KONEKSI ON-OFF LILI AMALIAH","description":"<p>Mendapatkan informasi dari pelanggan internet di lokasi mengalami on-off dengan waktu yang lama, setelah dilakukan pengecekan pada system nilai redaman baik, selanjutnya akan dilakukan visit ke lokasi langsung.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-at-07.54.14.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-09-26 07:55:45","updated_at":"2026-09-27 20:01:51","last_activity":"2026-09-27 20:01:51","company_name":"LILI AMALIAH","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-at-07.54.14.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-200054.png","replies":[{"id":2801,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 26, 2026 8:12 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: Dede Doni, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-26 08:12:03"},{"id":2818,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-26 21:11:32"},{"id":2858,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pergantian modem oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-200054.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-09-27 20:01:42"}]}