Ticket / SRI YUNINGSIH
GANTI MODEM AN SRI YUNINGSIH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 47Closed 46Resolved 1
Meta
Customer SRI YUNINGSIHStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1215 | closed | KONEKSI LAMBAT - PT DMS 20/09/26 |
| #1211 | closed | PENGECEKAN WEBSITE PT DMS 07/09/2026 |
| #1210 | closed | GANTI MODEM AN LILI AMALIAH |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1159 | closed | A/N DWI ANGGRAENI |
| #1112 | closed | INSTALASI BROADBAND A/N FAYZA NURSALSABILA PUTRI |
| #1111 | closed | INSTALASI BROADBAND A/N suciawati |
| #1110 | closed | INSTALASI BROADBAND A/N NIKSON PARLINDUNGAN |
| #1109 | closed | INSTALASI BROADBAND A/N ABDULLAH HANAFI |
| #1108 | closed | INSTALASI BROADBAND A/N NENAH MARIYANAH |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1206,"customer_id":657,"ticket_type":"broadband","eyzet_customer_id":"23828weg82","eyzet_customer_name":"SRI YUNINGSIH","employee_id":15,"assigned_role":"subscriber","request_by":"SRI YUNINGSIH","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"GANTI MODEM AN SRI YUNINGSIH","description":"Mendapatkan informasi Modem sering hang, lemot , tidak ada internet\r\n\r\nTerpantau eyzet Online dan Normal\r\n\r\nPerlu di lakukan penggantian perangkat baru","status":"closed","priority":"medium","created_by":33,"created_at":"2026-09-27 07:46:20","updated_at":"2026-10-01 20:43:58","last_activity":"2026-10-01 20:43:58","company_name":"SRI YUNINGSIH","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":6,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-204307.png","replies":[{"id":2837,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 27, 2026 10:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-27 09:52:32"},{"id":2872,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 28, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-27 21:11:35"},{"id":2908,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-28 21:11:30"},{"id":2942,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-29 21:11:34"},{"id":2980,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3032,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pergantian modem oleh tim teknis</li>\r\n<li>Saat ini koneksi sudah normal kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-204307.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-01 20:43:49"}]}