Ticket / LINAWATI
MODEM LOSS A/N LINAWATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer LINAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #709 | closed | MODEM LOSS A/N LINAWATI |
Raw JSON
{"id":1219,"customer_id":659,"ticket_type":"broadband","eyzet_customer_id":"122025000223","eyzet_customer_name":"LINAWATI","employee_id":15,"assigned_role":"subscriber","request_by":"LINAWATI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N LINAWATI","description":"- Mendapatkan informasi user Tidak Ada Internet\r\n- Informasi valid modem loss sesuai informasi foto yang dikirim oleh customer\r\n- Pengecekan melalui eyzet terpantau offline dan Optical Tidak Terbaca\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-061304.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"medium","created_by":33,"created_at":"2026-09-28 06:13:33","updated_at":"2026-09-28 21:39:13","last_activity":"2026-09-28 21:39:13","company_name":"LINAWATI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-061304.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-213437-1.png","replies":[{"id":2882,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 28, 2026 8:01 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-28 08:01:54"},{"id":2912,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-28 21:11:30"},{"id":2919,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Telah dilakukan pengecekan oleh tim</li>\r\n \t<li>Ditemukan masalah pada kabel fiber, dilakukan perbaikan pada nilai dBm</li>\r\n \t<li>Saat ini sudah online kembali</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-213437-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","created_at":"2026-09-28 21:39:00"}]}