Ticket / MELLYA NURDELLA
Modem mmengalami LOSS A/N MELLYA NURDELLA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer MELLYA NURDELLAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1256 | closed | PERBAIKAN MODEM LOSS A/N MELLYA NURDELLA |
Raw JSON
{"id":1254,"customer_id":682,"ticket_type":"broadband","eyzet_customer_id":"122026080003@swh.net","eyzet_customer_name":"MELLYA NURDELLA","employee_id":34,"assigned_role":"subscriber","request_by":"MELLYA NURDELLA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mmengalami LOSS A/N MELLYA NURDELLA","description":"<p>- Mendapatkan laporan, tidak ada internet <br />- Kondisi modem loss sesuai foto dari customer<br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/brave_screenshot_web.whatsapp.com-1-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/brave_screenshot_billing.eyzet_.io_.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-09-30 19:24:57","updated_at":"2026-10-01 20:04:28","last_activity":"2026-10-01 20:04:28","company_name":"MELLYA NURDELLA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":2,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/brave_screenshot_web.whatsapp.com-1-1.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/brave_screenshot_billing.eyzet_.io_.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-200325.png","replies":[{"id":2998,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 1, 2026 7:27 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-01 07:27:52"},{"id":3017,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Ditemukan masalah putus pada input odp dan dilakukan penyambungan ulang</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-200325.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-01 20:03:45"}]}