Ticket / MELLYA NURDELLA
PERBAIKAN MODEM LOSS A/N MELLYA NURDELLA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer MELLYA NURDELLAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1254 | closed | Modem mmengalami LOSS A/N MELLYA NURDELLA |
Raw JSON
{"id":1256,"customer_id":682,"ticket_type":"broadband","eyzet_customer_id":"122026080003@swh.net","eyzet_customer_name":"MELLYA NURDELLA","employee_id":34,"assigned_role":"subscriber","request_by":"MELLYA NURDELLA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N MELLYA NURDELLA","description":"<p>Mendapatkan informasi dari pelanggan bahwa modem di lokasi mengalami loss. Setelah dilakukan pengecekan pada sistem, terpantau redaman tidak terbaca. Terkait kendala tersebut, kami akan menjadwalkan tim teknisi untuk melakukan pengecekan ke lokasi.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-at-07.37.52.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-10-01 07:38:52","updated_at":"2026-10-01 20:27:04","last_activity":"2026-10-01 20:27:04","company_name":"MELLYA NURDELLA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":2,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-at-07.37.52.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-202632.png","replies":[{"id":3003,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 1, 2026 7:46 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-01 07:46:33"},{"id":3021,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Ditemukan masalah putus pada input odp dan dilakukan penyambungan ulang</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-202632.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-01 20:26:53"}]}