Ticket / SILVIA HIKMAWATI
Modem mmengalami LOSS A/N SILVIA HIKMAWATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SILVIA HIKMAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #478 | closed | MODEM LOSS - A/N SILVIA HIKMAWATI |
Raw JSON
{"id":1264,"customer_id":691,"ticket_type":"broadband","eyzet_customer_id":"122024000074","eyzet_customer_name":"SILVIA HIKMAWATI","employee_id":16,"assigned_role":"subscriber","request_by":"SILVIA HIKMAWATI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mmengalami LOSS A/N SILVIA HIKMAWATI","description":"<p>- Mendapatkan laporan, tidak ada internet <br />- Kondisi modem loss sesuai foto dari customer <br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1-2.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-01 21:10:57","updated_at":"2026-10-02 18:10:23","last_activity":"2026-10-02 18:10:23","company_name":"SILVIA HIKMAWATI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":2,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1-2.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/1000586867.jpg","replies":[{"id":3050,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 2, 2026 9:44 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Firdaus, TS","created_at":"2026-10-02 09:44:46"},{"id":3055,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"<p>Untuk customer sudah up kembali permasalahan kurang colok di modem</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/1000586867.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-02 18:04:50"}]}