Ticket / SILVIA HIKMAWATI
MODEM LOSS - A/N SILVIA HIKMAWATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SILVIA HIKMAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1264 | closed | Modem mmengalami LOSS A/N SILVIA HIKMAWATI |
Raw JSON
{"id":478,"customer_id":279,"ticket_type":"broadband","eyzet_customer_id":"122024000074@sinbar.net","eyzet_customer_name":"SILVIA HIKMAWATI","employee_id":0,"assigned_role":"subscriber","request_by":"SILVIA HIKMAWATI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - A/N SILVIA HIKMAWATI","description":"<ul>\r\n<li>Customer komplen terjadi loss pada modem</li>\r\n<li>pada eyzet terpantau aktif ,namun dengan redaman olt -28</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-9.53.21-AM.jpeg\" border=\"0\" alt=\"Attachment\" width=\"369\" style=\"max-width: 100%;height: 550px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-21-095459.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-04-21 09:59:23","updated_at":"2026-04-21 11:27:40","last_activity":"2026-04-21 11:27:40","company_name":"SILVIA HIKMAWATI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-9.53.21-AM.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-21-095459.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260421_094427.jpg","replies":[{"id":741,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260421_094427.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Modem loss karena kabel putus di dalam rumah, sudah di sambung ulang dan sudah up kembali</p>","created_at":"2026-04-21 10:18:57"}]}