Ticket / SUNNAH SAEPUL
PERBAIKAN BROOD BAND A/N SUNNAH SAEPUL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SUNNAH SAEPULStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":1265,"customer_id":692,"ticket_type":"broadband","eyzet_customer_id":"23914vxz782","eyzet_customer_name":"SUNNAH SAEPUL","employee_id":34,"assigned_role":"subscriber","request_by":"SUNNAH SAEPUL","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROOD BAND A/N SUNNAH SAEPUL","description":"<p>- Mendapatkan laporan, tidak ada internet <br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_web.whatsapp.com_.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1-3.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"in_progress","priority":"medium","created_by":32,"created_at":"2026-10-01 21:23:53","updated_at":"2026-10-06 05:33:04","last_activity":"2026-10-03 07:05:11","company_name":"SUNNAH SAEPUL","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"rahmat hidayat","reply_count":5,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_web.whatsapp.com_.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1-3.png","replies":[{"id":3045,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 8:26 am<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-02 08:26:35"},{"id":3081,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 10:30 am<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 07:05:11"},{"id":3111,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3146,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3191,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}