Ticket / ANWAR HABI
PERBAIKAN CUSTOMER BROADBAND A/N ANWAR HABI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer ANWAR HABIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":214,"customer_id":77,"ticket_type":"broadband","eyzet_customer_id":"122026000026@cap.net","eyzet_customer_name":"ANWAR HABI","employee_id":13,"assigned_role":"subscriber","request_by":"ANWAR HABI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN CUSTOMER BROADBAND A/N ANWAR HABI","description":"<ol>\r\n<li>Customer komplain bahwa koneksi internet di lokasi tidak bisa digunakan</li>\r\n<li>Melakukan pengecekan di olt dan di ez, kondisi modem online dan redaman -22</li>\r\n<li>Sudah di lakukan restart modem tetapi masih sama, tidak bisa coba reset karena mdeom tersebut dan oltnya adalah olt epon</li>\r\n<li>Menjadwalkan team kelokasi untuk dilakukan pengecekan langsung</li>\r\n</ol>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-03 22:41:59","updated_at":"2026-04-12 09:33:06","last_activity":"2026-04-12 09:33:06","company_name":"ANWAR HABI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/12345678.png","replies":[{"id":367,"user_id":20,"display_name":"Keysha","reply_text":"<p>Laporan dari Customer saat ini Perbaikan sudah selesai dilakukan oleh tim teknisi yaitu bang ronald dan koneksi di lokasi sudah bisa digunakan kembali.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/12345678.png\" border=\"0\" alt=\"Attachment\" width=\"407\" style=\"max-width: 100%;height: 275px\" /></p>\r\n<p> </p>","created_at":"2026-03-06 13:59:39"}]}