Ticket / IBU MASNA
PERBAIKAN BROADBAND A/N IBU MASNA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer IBU MASNAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #911 | closed | MODEM ERROR - IBU MASNA |
Raw JSON
{"id":249,"customer_id":152,"ticket_type":"broadband","eyzet_customer_id":"122025000280@xtn.net","eyzet_customer_name":"IBU MASNA","employee_id":0,"assigned_role":"subscriber","request_by":"IBU MASNA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N IBU MASNA","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami <strong data-start=\"165\" data-end=\"173\">LOSS</strong>.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online namun nilai redaman terpantau tinggi -33.970(dbm).</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/MSN.png\" border=\"0\" alt=\"Attachment\" width=\"854\" style=\"max-width: 100%;height: 591px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-03-10 07:41:31","updated_at":"2026-03-10 23:02:45","last_activity":"2026-03-10 23:02:45","company_name":"IBU MASNA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/MSN.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/10666.jpg","replies":[{"id":399,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/10666.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nproblem , adapter biru yg di modem rusak\r\n\r\ndi ganti modem -17\r\n\r\nmodem aktif lagi","created_at":"2026-03-10 15:10:10"}]}