Ticket / IBU MASNA
MODEM ERROR - IBU MASNA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
Meta
Customer IBU MASNAStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #249 | closed | PERBAIKAN BROADBAND A/N IBU MASNA |
Raw JSON
{"id":911,"customer_id":152,"ticket_type":"broadband","eyzet_customer_id":"122025000280@xtn.net","eyzet_customer_name":"IBU MASNA","employee_id":34,"assigned_role":"","request_by":"IBU MASNA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR - IBU MASNA","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan namun lampu modem tidak menyala merah</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-18-082024.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-07-18 08:20:41","updated_at":"2026-07-18 19:49:08","last_activity":"2026-07-18 19:49:08","company_name":"IBU MASNA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":2,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-18-082024.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000286153-1.jpg","replies":[{"id":1652,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 18, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-07-18 08:29:03"},{"id":1662,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000286153-1.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nPerbaikan internet an Ibu Masna Done","created_at":"2026-07-18 19:05:26"}]}