Ticket / EUIS/DIDI S
MODEM ERROR - AN EUIS/DIDI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
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Customer EUIS/DIDI SStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":721,"customer_id":401,"ticket_type":"broadband","eyzet_customer_id":"cs2020000281@pdk.net","eyzet_customer_name":"EUIS/DIDI S","employee_id":0,"assigned_role":"subscriber","request_by":"EUIS/DIDI S","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM ERROR - AN EUIS/DIDI","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-154952.png\" border=\"0\" alt=\"Attachment\" width=\"834\" style=\"max-width: 100%;height: 558px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-06-11 15:59:23","updated_at":"2026-06-14 14:44:04","last_activity":"2026-06-14 14:44:04","company_name":"EUIS/DIDI S","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-154952.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000344993.jpg","replies":[{"id":1120,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 12, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-12 07:55:44"},{"id":1128,"user_id":10,"display_name":"Dede Doni","reply_text":"<ol>\r\n<li>Modem error, d lakukan pergantian modem\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000344993.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ol>","created_at":"2026-06-12 12:34:32"}]}