Ticket / ERNA TETI SINAGA
MODEM ERROR A/N ERNA TETI SINAGA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
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Customer ERNA TETI SINAGAStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #747 | closed | KONEKSI OFFLINE |
Raw JSON
{"id":746,"customer_id":419,"ticket_type":"broadband","eyzet_customer_id":"122025000344@lji.net","eyzet_customer_name":"ERNA TETI SINAGA","employee_id":15,"assigned_role":"","request_by":"ERNA TETI SINAGA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N ERNA TETI SINAGA","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n<li>Karena customer tersebut termasuk ke area Sindang barang loji, maka ingin saya migrasi ke peera namun saat unconfigure onu, onu tidak terdeteksi</li>\r\n<li>Menjadwalkan tim teknis untuk mengganti modem di lokasi</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-16-235709.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-06-16 23:57:20","updated_at":"2026-06-18 07:39:00","last_activity":"2026-06-18 07:39:00","company_name":"ERNA TETI SINAGA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-16-235709.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000349619-1.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-073326-1.png","replies":[{"id":1199,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 17, 2026 9:00 am<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: M Fikri Abillah<br>• Status: changed from Open to In Progress","created_at":"2026-06-17 08:00:48"},{"id":1213,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-17 21:11:31"},{"id":1226,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Sudah dilakukan pergantian modem di lokasi oleh tim teknis</li>\r\n<li>Saat di cek melalui Peera, pelanggan sudah online kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000349619-1.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-073326-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>\r\n<p> </p>","created_at":"2026-06-18 07:38:49"}]}