Ticket / WINA SUNARTI
MODEM ERROR A/N WINA SUNARTI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
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Customer WINA SUNARTIStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":899,"customer_id":164,"ticket_type":"broadband","eyzet_customer_id":"122026030007@btr.net","eyzet_customer_name":"WINA SUNARTI","employee_id":10,"assigned_role":"subscriber","request_by":"WINA SUNARTI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N WINA SUNARTI","description":"<ul>\r\n<li>Mendapatkan informasi dari customer bahwa internet tidak bisa digunakan dan lampu pada modem tidak menyala merah</li>\r\n<li>Saat di cek melalui eyzet customer terpantau inactive\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-15-at-16.39.46-1.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-07-15 18:51:30","updated_at":"2026-07-15 21:57:49","last_activity":"2026-07-15 21:57:49","company_name":"WINA SUNARTI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-15-at-16.39.46-1.jpeg","replies":[{"id":1625,"user_id":10,"display_name":"Dede Doni","reply_text":"D lakukan reset dan cabut colok pictail d modem,\r\n\r\nSaat ini sudah online kembali","created_at":"2026-07-15 20:28:33"},{"id":1627,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n<li>Sudah dilakukan pengecekan eyzey, sudah normal kembali</li>\r\n</ul>","created_at":"2026-07-15 21:57:39"}]}