MODEM ERROR A/N HERU HAERUDIN

{"id":960,"customer_id":378,"ticket_type":"broadband","eyzet_customer_id":"23835eti82@bdg.net","eyzet_customer_name":"HERU HAERUDIN","employee_id":16,"assigned_role":"","request_by":"HERU HAERUDIN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N HERU HAERUDIN","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan dan tidak ada lampu merah pada modem</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-27-141723.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-27 14:17:44","updated_at":"2026-07-30 07:03:38","last_activity":"2026-07-30 07:03:38","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":3,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-27-141723.png","replies":[{"id":1803,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 28, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Firdaus<br>• Status: changed from Open to In Progress","created_at":"2026-07-28 07:28:11"},{"id":1813,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-28 21:11:31"},{"id":1827,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-29 21:11:32"}]}