Ticket / HERU HAERUDIN
MODEM LOSS - A/N HERU HAERUDIN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer HERU HAERUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":963,"customer_id":378,"ticket_type":"broadband","eyzet_customer_id":"23835eti82@bdg.net","eyzet_customer_name":"HERU HAERUDIN","employee_id":15,"assigned_role":"subscriber","request_by":"HERU HAERUDIN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N HERU HAERUDIN","description":"<ul>\r\n \t<li>Mendapatkan informasi tidak ada internet</li>\r\n \t<li>Terpantau indikator merah pada modem</li>\r\n \t<li>Terpantau pada eyzet optical tidak terbaca\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot_159.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-07-27 17:20:00","updated_at":"2026-07-30 07:03:10","last_activity":"2026-07-30 07:03:10","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot_159.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288845.jpg","replies":[{"id":1828,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288845.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nTerjadi masalah pada pon yang ada di modem sebelumnya","created_at":"2026-07-30 06:31:26"}]}