Ticket / HERU HAERUDIN
PERBAIKAN MODEM LOSS A/N HERU HAERUDIN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer HERU HAERUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":685,"customer_id":378,"ticket_type":"broadband","eyzet_customer_id":"23835eti82@bdg.net","eyzet_customer_name":"HERU HAERUDIN","employee_id":14,"assigned_role":"subscriber","request_by":"HERU HAERUDIN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N HERU HAERUDIN","description":"<ul>\r\n<li>Mendapatkan informasi dari pelanggan kondisi modem dilokasikan mengalami LOSS.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-07-at-17.04.09.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-06-07 17:05:30","updated_at":"2026-06-08 14:40:56","last_activity":"2026-06-08 14:40:56","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-07-at-17.04.09.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-144028.png","replies":[{"id":1044,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 8, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-08 08:19:37"},{"id":1056,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"<strong>permasalahan input odp putus</strong>","created_at":"2026-06-08 12:16:33"},{"id":1063,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<p>Saat ini customer sudah online kembali</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-144028.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-06-08 14:40:49"}]}