Ticket / HERU HAERUDIN
KONEKSI OFF PON MODEM KEDIP
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 144Closed 138Resolved 4
Meta
Customer HERU HAERUDINStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #714 | open | SURVEY RECONNECT - AN ELISA VIONI |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #699 | resolved | PERBAIKAN BROADBAND A/N RENI NURAENI |
| #687 | closed | SSID TIDAK TERBACA |
| #682 | closed | PON BLINKING A/N SRI LESTARI |
| #681 | closed | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI |
| #678 | closed | MODEM OFFLINE A/N SRI LESTARI |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #667 | closed | PEMINDAHAN LOKASI MODEM |
| #663 | closed | PENGECEKAN CISASAH |
Raw JSON
{"id":10,"customer_id":8,"ticket_type":"broadband","eyzet_customer_id":"64cb82a19d2b47001bfdc403","eyzet_customer_name":"HERU HAERUDIN","employee_id":0,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI OFF PON MODEM KEDIP","description":"<p>Customer melaporkan jika konenksi internetnya error tidak ada internet.</p>\r\n<p>Customer mengirimkan dokumentasi video jika lampu pon modem kedip-kedip.</p>\r\n<p>Tim melakukan pengecekan pada sistem dan terpantau offline, beberapa menit kemudian koneksi online dan tidak lama offline kembali.</p>\r\n<p>Tim melakukan penjadwalan pada tim teknisi untuk dibantu cek ke lokasi.</p>\r\n<p style=\"text-align: center\"><img class=\"\" style=\"max-width: 100%;height: 282px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-9.36.32-AM.png\" alt=\"Attachment\" width=\"326\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-03 09:39:42","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[]}