Ticket / HERU HAERUDIN
KONEKSI OFF PON MODEM KEDIP
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer HERU HAERUDINStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Raw JSON
{"id":10,"customer_id":8,"ticket_type":"broadband","eyzet_customer_id":"64cb82a19d2b47001bfdc403","eyzet_customer_name":"HERU HAERUDIN","employee_id":0,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI OFF PON MODEM KEDIP","description":"<p>Customer melaporkan jika konenksi internetnya error tidak ada internet.</p>\r\n<p>Customer mengirimkan dokumentasi video jika lampu pon modem kedip-kedip.</p>\r\n<p>Tim melakukan pengecekan pada sistem dan terpantau offline, beberapa menit kemudian koneksi online dan tidak lama offline kembali.</p>\r\n<p>Tim melakukan penjadwalan pada tim teknisi untuk dibantu cek ke lokasi.</p>\r\n<p style=\"text-align: center\"><img class=\"\" style=\"max-width: 100%;height: 282px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-9.36.32-AM.png\" alt=\"Attachment\" width=\"326\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-03 09:39:42","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-9.36.32-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-10.21.18-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-10.19.18-AM.png","replies":[{"id":10,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Tim teknisi sudah melakukan pengecekan ke lokasi dan hasilnya modem error. </p>\r\n<p>Dilakukan pergantian modem dan splicing ulang pigtail karena redaman naik setelah di aktifasi ulang.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 226px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-10.21.18-AM.png\" alt=\"Attachment\" width=\"347\" /><img class=\"aligncenter\" style=\"max-width: 100%;height: 205px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-10.19.18-AM.png\" alt=\"Attachment\" width=\"407\" /></p>","created_at":"2026-02-03 10:21:48"}]}