Ticket / NURUL KHOERUNNISA
SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer NURUL KHOERUNNISAStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
| #1213 | closed | PENGECEKAN WEBSITE PT DMS 16/08/2026 |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1273,"customer_id":698,"ticket_type":"broadband","eyzet_customer_id":"122025000353","eyzet_customer_name":"NURUL KHOERUNNISA","employee_id":34,"assigned_role":"subscriber","request_by":"NURUL KHOERUNNISA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA","description":"Dikarenakan modem tidak bisa remot oleh tim noc, Perlu di lakukan konfigurasi pada ont secara offline di lokasi customer\r\n<ul>\r\n \t<li>Mengganti jumlah hp yang bisa terhubung pada modem</li>\r\n \t<li>Saat ini max 4 hp, customer request untuk default saja (tidak dibatasi)</li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-10-03 07:00:26","updated_at":"2026-10-04 07:41:01","last_activity":"2026-10-04 07:41:01","company_name":"NURUL KHOERUNNISA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":5,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-073901.png","replies":[{"id":3075,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 10:01 am<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-03 07:00:56"},{"id":3076,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 2:01 pm<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 07:01:35"},{"id":3083,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 11:30 am<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 07:11:47"},{"id":3117,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3128,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan perubahan melalui sistem</li>\r\n<li>Saat ini sudah diganti menjadi default</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-073901.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-04 07:40:54"}]}