Ticket / HERU HAERUDIN
MODEM ERROR A/N HERU HAERUDIN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
Meta
Customer HERU HAERUDINStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
Raw JSON
{"id":689,"customer_id":378,"ticket_type":"broadband","eyzet_customer_id":"23835eti82@bdg.net","eyzet_customer_name":"HERU HAERUDIN","employee_id":10,"assigned_role":"","request_by":"HERU HAERUDIN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N HERU HAERUDIN","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa modem error</li>\r\n<li>Saat dicek melalui eyzet, customer terpantau offline\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-080704.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-080646.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-06-08 08:07:38","updated_at":"2026-06-08 14:36:30","last_activity":"2026-06-08 14:36:30","company_name":"HERU HAERUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-080704.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-08-080646.png","replies":[{"id":1061,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<div class=\"sj-conversation-section\">\r\n<div class=\"sj-reply-thread sj-thread-depth-0\">\r\n<div id=\"reply-1060\" class=\"sj-reply-card \">\r\n<div class=\"sj-reply-content\">\r\n<div class=\"sj-reply-text\">\r\n<p>Maaf ada double ticket. Permasalahan input odp putus, saat ini customer sudah online kembali.</p>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n</div>","created_at":"2026-06-08 14:36:22"}]}