Ticket / M HUSNI MUBAROK
MODEM ERROR A/N M HUSNI MUBAROK
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
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Customer M HUSNI MUBAROKStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Raw JSON
{"id":941,"customer_id":208,"ticket_type":"broadband","eyzet_customer_id":"122026030003@nal.net","eyzet_customer_name":"M HUSNI MUBAROK","employee_id":34,"assigned_role":"","request_by":"M HUSNI MUBAROK","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N M HUSNI MUBAROK","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet sering on-off dan modem harus di restart terus menerus</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-205107.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-22 20:51:29","updated_at":"2026-07-25 19:21:17","last_activity":"2026-07-25 19:21:17","company_name":"M HUSNI MUBAROK","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":5,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-205107.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-10.34.29-1.jpeg","replies":[{"id":1747,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 23, 2026 8:08 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-07-23 08:08:43"},{"id":1752,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 24, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-23 21:11:32"},{"id":1760,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-24 21:11:32"},{"id":1771,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pergantian modem oleh tim teknis</li>\r\n</ul>\r\n<p> </p>","created_at":"2026-07-25 19:20:36"},{"id":1772,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-10.34.29-1.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-25 19:21:06"}]}