Ticket / YUKI SUMARNA
MODEM ERROR A.N YUKI SUMARNA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
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Customer YUKI SUMARNAStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":805,"customer_id":457,"ticket_type":"broadband","eyzet_customer_id":"122026040003@sksri.net","eyzet_customer_name":"YUKI SUMARNA","employee_id":14,"assigned_role":"","request_by":"YUKI SUMARNA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A.N YUKI SUMARNA","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa modem harus di restart terus menerus agar dapat internet</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-05-082730.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-05 08:28:06","updated_at":"2026-07-07 08:01:33","last_activity":"2026-07-07 08:01:33","company_name":"YUKI SUMARNA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":4,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-05-082730.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-07-075903.png","replies":[{"id":1464,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 5, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-07-05 08:28:24"},{"id":1475,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-05 21:11:31"},{"id":1484,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-06 21:11:32"},{"id":1492,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah di visit oleh tim teknis, dan dilakukan penyambungan ulang</li>\r\n<li>Saat ini customer sudah aktif kembali dengan redaman -22</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-07-075903.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-07 08:00:45"}]}