Ticket / FERDI HERDIAN
MODEM ERROR A/N FERDI HERDIAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 15Closed 14Resolved 0
Meta
Customer FERDI HERDIANStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | in_progress | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
| #689 | closed | MODEM ERROR A/N HERU HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #499 | closed | PERBAIKAN CUSTOMER A/N FERDI HERDIAN |
Raw JSON
{"id":755,"customer_id":286,"ticket_type":"broadband","eyzet_customer_id":"122024000009@sinbar.net","eyzet_customer_name":"FERDI HERDIAN","employee_id":10,"assigned_role":"","request_by":"FERDI HERDIAN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N FERDI HERDIAN","description":"<ul>\r\n<li>Mendapatkan informasi dari customer bahwa sinyal modem kencang jika didekat modemnya saja</li>\r\n<li>Saat di cek melalui eyzet, status customer aktif</li>\r\n<li>Menjadwalkan tim teknis untuk melakukan pergantian modem</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-080634.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-06-18 08:06:46","updated_at":"2026-06-22 13:42:13","last_activity":"2026-06-22 13:42:13","company_name":"FERDI HERDIAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":6,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-080634.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000350614.jpg","replies":[{"id":1233,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 18, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Dede Doni, Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-06-18 08:10:40"},{"id":1237,"user_id":10,"display_name":"Dede Doni","reply_text":"Dlakukan pergantian modem dengan yg modem yg baru\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000350614.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-18 11:34:31"},{"id":1244,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-18 21:11:30"},{"id":1265,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-19 21:11:33"},{"id":1285,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-20 21:11:32"},{"id":1292,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 22, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-21 21:11:31"}]}