Ticket / FERDI HERDIAN
PERBAIKAN CUSTOMER A/N FERDI HERDIAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer FERDI HERDIANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":499,"customer_id":286,"ticket_type":"broadband","eyzet_customer_id":"122024000009@sinbar.net","eyzet_customer_name":"FERDI HERDIAN","employee_id":15,"assigned_role":"subscriber","request_by":"FERDI HERDIAN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN CUSTOMER A/N FERDI HERDIAN","description":"<ul>\r\n<li>CUSTOMER MENGINFORMASIKAN BAHWA MODEM DILOKASI LOSS</li>\r\n<li>MENGINFORMASKAN KEPADA CUSTOMER BAHWA AKAN DILAKUKAN PERBAIKAN PADA ESOK HARI</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-04-24 21:42:26","updated_at":"2026-04-27 11:13:55","last_activity":"2026-04-27 11:13:55","company_name":"FERDI HERDIAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/36462.jpg","replies":[{"id":784,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/36462.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>kabel putus , tetangganya nebang pohon ,kabel ketimpa pohon putus , tarik jalur baru , modem sudah aktif lagi redaman-20</p>","created_at":"2026-04-27 10:28:50"}]}