Ticket / FERDI HERDIAN
Modem mengalami LOSS A/N FERDI HERDIAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer FERDI HERDIANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":1245,"customer_id":680,"ticket_type":"broadband","eyzet_customer_id":"122024000009","eyzet_customer_name":"FERDI HERDIAN","employee_id":16,"assigned_role":"subscriber","request_by":"FERDI HERDIAN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mengalami LOSS A/N FERDI HERDIAN","description":"<p>Di eyzet terpantau tidak terdeteksi redaman pada perangkat modem<br />Terdapat lampu merah pada perangkat modem <br />Untuk itu kami jadwalkan tim teknis untuk segera memperbaiki</p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-09-29 16:06:14","updated_at":"2026-10-02 08:22:07","last_activity":"2026-10-02 08:22:07","company_name":"FERDI HERDIAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":4,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-082118.png","replies":[{"id":2960,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 30, 2026 9:30 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-30 09:25:27"},{"id":2995,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3039,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3043,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Telah dilakukan visit oleh tim</li>\r\n \t<li>Terdapat putus pada fo</li>\r\n \t<li>dilakukan splice ulang</li>\r\n \t<li>Saat ini sudah terpantau online\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-082118.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","created_at":"2026-10-02 08:21:35"}]}