ADAPTOR MODEM BERMASALAH AN MARDIYANTI

{"id":995,"customer_id":576,"ticket_type":"broadband","eyzet_customer_id":"122026050026@btr.net","eyzet_customer_name":"MARDIYANTI","employee_id":15,"assigned_role":"subscriber","request_by":"MARDIYANTI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"ADAPTOR MODEM BERMASALAH AN MARDIYANTI","description":"<ul>\r\n \t<li>Mendapatkan informasi adaptor modem rusak</li>\r\n \t<li>Client Minta diganti dengan yang baru</li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-08-03 19:29:29","updated_at":"2026-08-19 16:24:48","last_activity":"2026-08-19 16:24:48","company_name":"MARDIYANTI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":16,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":1923,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 5, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-05 06:34:25"},{"id":1942,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-05 21:11:31"},{"id":1962,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-06 21:11:32"},{"id":1992,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"},{"id":2027,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 9, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-08 21:11:31"},{"id":2050,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 10, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-09 21:11:34"},{"id":2071,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 11, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-10 21:11:33"},{"id":2093,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 12, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-11 21:11:34"},{"id":2111,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 13, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-12 21:11:32"},{"id":2143,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 14, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-13 21:11:31"},{"id":2158,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 15, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-14 21:11:31"},{"id":2167,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 16, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-15 21:11:33"},{"id":2183,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 17, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-16 21:11:39"},{"id":2194,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-17 21:11:30"},{"id":2207,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-18 21:11:33"},{"id":2219,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pergantian adaptor oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>","created_at":"2026-08-19 16:24:15"}]}