Ticket / ERNA TETI SINAGA
KONEKSI OFFLINE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer ERNA TETI SINAGAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
Raw JSON
{"id":747,"customer_id":419,"ticket_type":"broadband","eyzet_customer_id":"122025000344@lji.net","eyzet_customer_name":"ERNA TETI SINAGA","employee_id":15,"assigned_role":"subscriber","request_by":"ERNA TETI SINAGA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"KONEKSI OFFLINE","description":"<p>Mendapat laporan dari pelanggan koneksi dilokasi offline redaman dan SN tidak terbaca.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-17-at-05.27.01.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-06-17 05:29:43","updated_at":"2026-06-18 07:42:08","last_activity":"2026-06-18 07:42:08","company_name":"ERNA TETI SINAGA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-17-at-05.27.01.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000349619.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-073326.png","replies":[{"id":1221,"user_id":10,"display_name":"Dede Doni","reply_text":"Modem error,, dilakukan pergantian modem\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000349619.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-18 06:20:10"},{"id":1225,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Saat di cek melalui Peera (karena customer termasuk ke area Sindang Barang Loji), pelanggan sudah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-073326.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-06-18 07:36:14"}]}