PENGECEKAN AKSES CONTROLER UNIFI

{"id":32,"customer_id":23,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"DIKI SUNKEL","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN AKSES CONTROLER UNIFI","description":"<p>Melakukan pengecekan controller unifi karena team IT di lokasi tidak bisa akses controller unifi, sehingga memerlukan bantuan dari team rafatek.</p>","status":"closed","priority":"low","created_by":7,"created_at":"2026-02-04 14:25:12","updated_at":"2026-03-17 09:59:29","last_activity":"2026-03-17 09:59:29","company_name":"PELINDO SUNDA KELAPA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":21,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-10-feb-26-1.jpg.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-10-feb-26-2.jpg.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-11-feb-26-1.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-11-feb-26-2.jpg.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-5.23.22-PM.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_78.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-09-at-1.05.44-PM.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/sunkel2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/sunkel1.jpeg","replies":[{"id":27,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Jadwalin ke lokasi untuk cek langsung server VM unifi di Proxmox</p>","created_at":"2026-02-04 14:32:43"},{"id":43,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>kapan dijadwalkannya?</p>","created_at":"2026-02-05 20:18:21"},{"id":44,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p>Besok pak saya ke lokasi</p>","created_at":"2026-02-06 08:15:12"},{"id":54,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p>Mohon maaf pak bang diki minta di reschedule menjadi hari senin</p>","created_at":"2026-02-07 11:30:28"},{"id":93,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<p>&nbsp;</p>\r\n<ul>\r\n<li>11:45 = sampai di sunda kelapa</li>\r\n<li>12:30 = setelah dilakukan pengecekan ip proxmox tidak bisa diakses dari jaringan lokal karna ada konfigurasi yang kurang di CCR dan proxmoxnya bisa di akses</li>\r\n<li>13:00 = setelah di cek CT untuk contrroler unifi ternyata tidak ada file controllernya di CT tersebut</li>\r\n</ul>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 135px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-10-feb-26-1.jpg.jpeg\" alt=\"Attachment\" width=\"752\" /></p>\r\n<ul>\r\n<li>14:30 - 17:00 = Coba buat CT baru dengan menginstall controller yang baru, di CT statusnya sudah aktif dan ip nya sudah bisa di ping, tpi masih tetap belum bisa diakses</li>\r\n<li>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 318px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-10-feb-26-2.jpg.jpeg\" alt=\"Attachment\" width=\"692\" /></p>\r\n</li>\r\n<li>18:00 - 19:00 = coba ganti versi ubuntunya menjadi versi 24.3 yang sebelumnya 18.0 tapi tidak bisa karna versi proxmoxnya terlalu lama, sudah koordinasi dengan bang diki bahwa servernya di bawa ke kantor untuk install ulang proxmoxnya dan install unifi conttroller videonya</li>\r\n</ul>","created_at":"2026-02-10 20:37:20"},{"id":96,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>udah selesai belum install server nya? <span class=\"dwr-mention\" data-user-id=\"4\">@Muhamad Cahyo Wicaksono</span> </p>","created_at":"2026-02-11 09:18:34"},{"id":99,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<p>ini sedang di install ulang di kantor pak</p>","created_at":"2026-02-11 09:46:21"},{"id":107,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<p>&nbsp;</p>\r\n<ul>\r\n<li>Install proxmox yang baru di server sunda kelapa sudah selesai</li>\r\n<li><img class=\"\" style=\"max-width: 100%;height: 224px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-11-feb-26-1.jpg.png\" alt=\"Attachment\" width=\"652\" /></li>\r\n<li>dan controller unifi videonya sdh di install dan bisa diakses</li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<p><img class=\"\" style=\"max-width: 100%;height: 296px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-11-feb-26-2.jpg.jpeg\" alt=\"Attachment\" width=\"546\" /></p>\r\n</li>\r\n<li>sudah diinfokan ke bang diki, dan rencananya barangnya akan dikirim hari ini</li>\r\n</ul>","created_at":"2026-02-11 14:56:02"},{"id":125,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Hari rabu tanggal 18 Feb, Diki minta server nya diantar dan dikonfig agar kamera nya bisa terkonek ke NVR Unifi Protect</p>","created_at":"2026-02-13 13:31:27"},{"id":126,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<p>Iyaa pak masih dicari tahu dlu cara nginstall unifi protectnya di proxmox, kemarin jg udh bilang ke bang diki</p>","created_at":"2026-02-13 14:24:28"},{"id":166,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Bagaimana update nya ?</p>","created_at":"2026-02-20 10:44:47"},{"id":173,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>Kemarin sudah dikirim servernya ke sunkel pak dan msh dalam perjalanan, sudah di info jg ke bang diki\r\n<p><img class=\"\" style=\"max-width: 100%;height: 279px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-5.23.22-PM.jpeg\" alt=\"Attachment\" width=\"756\" /></p>\r\n</li>\r\n</ul>","created_at":"2026-02-20 20:22:53"},{"id":255,"user_id":1,"display_name":"fatwarachman","reply_text":"<p><span class=\"dwr-mention\" data-user-id=\"8\">@Ardani Sadid Khairullah</span> gmna status servernya, udah sampe dikantor lagi atau gmna</p>","created_at":"2026-02-26 14:03:47"},{"id":269,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Untuk barang masih dalam proses pengiriman kemungkinan sampai di tanggal 28 paling lambat </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_78.png\" border=\"0\" alt=\"Attachment\" width=\"510\" style=\"max-width: 100%;height: 281px\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-02-27 09:32:24"},{"id":314,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>ini gmna skrg?</p>","created_at":"2026-03-02 08:28:52"},{"id":315,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>untuk servernya sudah sampai kantor kembali, dan nanti tim akan dijadwalkan lgi untuk mengantarkan server ke lokasi</li>\r\n</ul>","created_at":"2026-03-02 08:32:23"},{"id":370,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>gimna update nya ini</p>","created_at":"2026-03-06 14:57:01"},{"id":379,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Kapan dijadwalin anter ke sunkel?</p>","created_at":"2026-03-07 17:05:16"},{"id":380,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"Hari senin akan kami antar pak","created_at":"2026-03-07 21:59:48"},{"id":394,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>proses installasi cctv unifi ke controller yang baru di sunkel</li>\r\n \t<li>tadi terkendala karna controller tidak bisa diakses dri jaringan internal sunkel sehingga menunggu konfirmasi dari pihak IT sunkel</li>\r\n \t<li></li>\r\n \t<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-09-at-1.05.44-PM.jpeg\" border=\"0\" alt=\"Attachment\" width=\"717\" style=\"max-width: 100%;height: 350px\" /></li>\r\n</ul>\r\n&nbsp;","created_at":"2026-03-09 13:14:00"},{"id":395,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>controller unifi video di sunkel sudah bisa di akses kembali, sebelumnya diinstall menggunakan CT tapi beberapa service tidak berjalan dengan baik lalu setelah dicoba diinstall di vm baru berjalan dengan normal</li>\r\n \t<li>sudah diinfokan juga ke bang diki sbg pihak pelindo sunda kelapa</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/sunkel2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"673\" style=\"max-width: 100%;height: 191px\" /></p>\r\n&nbsp;</li>\r\n \t<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/sunkel1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"721\" style=\"max-width: 100%;height: 350px\" /></li>\r\n</ul>\r\n&nbsp;","created_at":"2026-03-09 20:05:32"}]}