Ticket / PELINDO SUNDA KELAPA

INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA

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Total 36Closed 35Resolved 0

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Customer PELINDO SUNDA KELAPAStatus in_progressPattern Backbone cable / fiber cut

Related by pattern

IDStatusSubject
#658closedMODEM LOSS A/N SAYIDAH
#651closedBACKBONE KARADENAN TO IATECH DOWN
#626closedKABEL PUTUS - AN RAHMA WULANDARI
#613closedKABEL PUTUS - AN ROHMAH AZAHRA
#609closedBACKBONE SINDANG BARANG - ABANET OFFLINE
#607closedPERBAIKAN BACKCBONE - LALADON TO EMPANG
#600closedKONEKSI ON-OFF - AN FERA ERLINDA
#591closedJALUR BACKBONE SINBAR TO CILEBUT DOWN
#561closedKABEL PUTUS - AN RATNAWATI RIZKI
#523closedPERBAIKAN BACKBONE - PT ALAM NGARIUNG SEJAHTERA

Related by customer

IDStatusSubject
#32closedPENGECEKAN AKSES CONTROLER UNIFI

Raw JSON

{"id":697,"customer_id":23,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":2,"assigned_role":"noc","request_by":"DIKI SUNKEL","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA","description":"<h2 data-section-id=\"cqncer\" data-start=\"82\" data-end=\"124\">Pengecekan Kabel Fiber Optik (FO) Putus</h2>\r\n<h3 data-section-id=\"3hjpe\" data-start=\"126\" data-end=\"146\">Hasil Pengecekan</h3>\r\n<ol data-start=\"147\" data-end=\"596\">\r\n<li data-section-id=\"wyhyfa\" data-start=\"147\" data-end=\"290\">Berdasarkan hasil pengukuran menggunakan OTDR, ditemukan indikasi titik putus kabel pada jarak kurang lebih <strong data-start=\"258\" data-end=\"289\">380 meter dari ruang server</strong>.</li>\r\n<li data-section-id=\"1pk9z6s\" data-start=\"291\" data-end=\"442\">Setelah dilakukan penelusuran di lapangan, titik putus kabel sulit ditemukan karena jalur kabel telah <strong data-start=\"396\" data-end=\"441\">tertimbun pasir dan tanah di area selokan</strong>.</li>\r\n<li data-section-id=\"1o47bow\" data-start=\"443\" data-end=\"596\">Oleh karena itu, untuk mempercepat proses pemulihan layanan dan memastikan kestabilan jaringan, <strong data-start=\"542\" data-end=\"595\">perlu dilakukan penarikan ulang kabel fiber optik</strong>.</li>\r\n</ol>\r\n<p><br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/WhatsApp-Image-2026-06-05-at-14.00.15.jpeg\" border=\"0\" alt=\"Attachment\" width=\"370\" style=\"max-width: 100%;height: 279px\" /></p>\r\n<h3 data-section-id=\"1krq0qa\" data-start=\"598\" data-end=\"620\">Kebutuhan Material</h3>\r\n<ul data-start=\"621\" data-end=\"712\">\r\n<li data-section-id=\"mgtudn\" data-start=\"621\" data-end=\"669\">Kabel Fiber Optik (FO) 24 Core : <strong data-start=\"656\" data-end=\"669\">500 meter</strong></li>\r\n<li data-section-id=\"ox4jmi\" data-start=\"670\" data-end=\"712\">Closure Fiber Optik 24 Core : <strong data-start=\"702\" data-end=\"712\"><strong data-start=\"702\" data-end=\"712\">1 unit<br /><br /></strong></strong>\r\n<p data-start=\"62\" data-end=\"72\"><strong data-start=\"62\" data-end=\"72\">Saran:</strong></p>\r\n<p data-start=\"74\" data-end=\"402\">Berdasarkan kondisi di lapangan, saran dari saya agar penarikan ulang kabel dilakukan hingga mencapai titik kabel yang keluar dari area selokan. Hal ini bertujuan untuk mempermudah proses penyambungan (splicing), memudahkan akses saat pekerjaan berlangsung, serta meminimalkan risiko gangguan pada saat pemeliharaan di kemudian hari.<br /><br /><strong data-start=\"262\" data-end=\"274\">Catatan:</strong> Sehubungan dengan kebutuhan perbaikan jaringan fiber optik, mohon dapat dibantu pembuatan SPH (Surat Penawaran Harga) untuk pengadaan material dan pelaksanaan pekerjaan penarikan ulang kabel sesuai hasil survei dan rekomendasi teknis yang telah disampaikan.</p>\r\n</li>\r\n</ul>","status":"in_progress","priority":"medium","created_by":5,"created_at":"2026-06-08 14:33:06","updated_at":"2026-06-10 09:12:40","last_activity":"2026-06-10 09:12:40","company_name":"PELINDO SUNDA KELAPA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"Septi Hariyani","reply_count":2,"assignees":[{"type":"employee","value":"2","display_name":"Septi Hariyani"},{"type":"role","value":"noc","display_name":"NOC"}]}