Ticket / ELIAH
PERBAIKAN REDAMAN TINGGI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 45Closed 45Resolved 0
Meta
Customer ELIAHStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #952 | closed | PENGUKURAN KABEL BACKBONE |
| #946 | closed | PENARIKAN JALUR ODP - PON 2 PAGELARAN |
| #926 | closed | LALADON TO SW SINBAR TERPANTAU DOWN |
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #744 | closed | PENGECEKAN JALUR TO KAMPUS NET |
| #697 | closed | INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA |
| #658 | closed | MODEM LOSS A/N SAYIDAH |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":728,"customer_id":407,"ticket_type":"broadband","eyzet_customer_id":"122025000222@btr.net","eyzet_customer_name":"ELIAH","employee_id":15,"assigned_role":"subscriber","request_by":"ELIAH","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN REDAMAN TINGGI","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa koneksi dilokasi sangat lambat dan putus-putus. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online namun nilai redaman sangat tinggi dan terpantau up/down.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-12-at-19.27.04-1.png\" border=\"0\" alt=\"Attachment\" width=\"794\" style=\"max-width: 100%;height: 445px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-06-12 19:31:05","updated_at":"2026-06-13 14:29:01","last_activity":"2026-06-13 14:29:01","company_name":"ELIAH","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-12-at-19.27.04-1.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000345924.jpg","replies":[{"id":1132,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 13, 2026 8:03 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-13 08:03:31"},{"id":1138,"user_id":10,"display_name":"Dede Doni","reply_text":"Masalah ada pada odp,, core bending d lakukan perapihan\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000345924.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-13 13:57:21"}]}