Ticket / ALAM NGARIUNG RESORT
PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 30Closed 29Resolved 1
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Customer ALAM NGARIUNG RESORTStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #964 | closed | PERBAIKAN A/N IWAN SUHERMAN |
| #944 | closed | MODEM ERROR A/N RASYEED HUSEN |
| #886 | closed | MODEM ERROR A/N VINI MULYANI |
| #717 | closed | MODEM ERROR A/N SITI SANIAH |
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
| #654 | closed | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI |
| #640 | closed | PERBAIKAN MODEM ERROR A/N AYU WANTIRA |
| #570 | closed | PERGANTIAN PERANGKAT |
| #560 | closed | GANTI MODEM - AN FERRY CS |
| #509 | closed | PERMASALAHAN PPPOE PADA ROUTER ROUDUS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #950 | closed | PENGECEKAN MODEM LOSS KAMAR SASAK |
| #949 | closed | PENGECEKAN LINK ALAMNGARIUNG |
| #921 | closed | KONEKSI OFF |
| #894 | closed | MANAGE SERVICE - PT ALAM NGARIUNG |
| #771 | closed | MODEM LOSS KAMAR KADAKA |
| #765 | closed | PENGECEKAN AP OUDOOR |
| #740 | closed | PENGECEKAN MODEM LOSS POS SATPAM |
| #705 | closed | PROJECT INSTALLASI CCTV ALAM NGARIUNG |
| #644 | closed | PENGECEKAN AP OUTDOOR DAUN OFFLINE |
Raw JSON
{"id":452,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA","description":"<ul>\r\n<li>Informasi yang di dapat dari grup Rafatek x Alam Ngariung terdapat keruskan perangkat untuk wifi caffe</li>\r\n<li>Meminta tim untuk melakukan pengecekan </li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot_8.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-04-17 13:53:33","updated_at":"2026-04-18 18:10:26","last_activity":"2026-04-18 18:10:26","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot_8.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/31153.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000493580.jpg","replies":[{"id":697,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/31153.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nuntuk info dari alam ngariung , modem nya rusak, modem nya sudah di ganti dan sudah aktif lagi, dan setelah dicek ppoe AP nya tidak nyala/ rusak .dan sudah konfirmasi sama pihak alam ngariung untuk modem nya sudah aktif . untuk Ap lantai 2 PPOE nya rusak.besok pagi baru di benerin lagi , dari pihak alam ngariung bilang gpp besok aja dilanjut .","created_at":"2026-04-17 19:58:10"},{"id":700,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"-Untuk Poe cafe sudah terpasang dan sudah aktif ap cafe\r\n\r\n- untuk pergantian modem link utama alam ngariung belom bisa di lakukan sekarang karena masih banyak tamu meeting, pergantian akan di lakukan nanti malam\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000493580.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-18 15:23:32"}]}