Ticket / NENG IDA
PERBAIKAN A/N NENG IDA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
Meta
Customer NENG IDAStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Raw JSON
{"id":881,"customer_id":502,"ticket_type":"broadband","eyzet_customer_id":"122026070003@sinbar.net","eyzet_customer_name":"NENG IDA","employee_id":14,"assigned_role":"subscriber","request_by":"NENG IDA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN A/N NENG IDA","description":"<p>Mendapatkan informasi dari pelanggan bahwa jangkauan WLAN dilokasi tidak meluas.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-12-at-07.00.57.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-12 07:03:00","updated_at":"2026-07-14 07:46:17","last_activity":"2026-07-14 07:46:17","company_name":"NENG IDA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":4,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-12-at-07.00.57.png","replies":[{"id":1585,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 12, 2026 10:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-12 07:14:04"},{"id":1595,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 13, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-12 21:11:30"},{"id":1601,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 14, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-13 21:11:31"},{"id":1607,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis dan dilakukan penggantian modem</li>\r\n</ul>","created_at":"2026-07-14 07:45:40"}]}