Ticket / MIA NOVIANTO
MODEM LOSS A/N MIA NOVIANTO
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer MIA NOVIANTOStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":940,"customer_id":549,"ticket_type":"broadband","eyzet_customer_id":"0000000121@pem.net","eyzet_customer_name":"MIA NOVIANTO","employee_id":34,"assigned_role":"","request_by":"MIA NOVIANTO","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N MIA NOVIANTO","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa lampu modem menyala merah</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-185059.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-22 18:51:19","updated_at":"2026-07-25 19:16:30","last_activity":"2026-07-25 19:16:30","company_name":"MIA NOVIANTO","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":4,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-185059.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000287529.jpg","replies":[{"id":1748,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 23, 2026 8:08 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-07-23 08:09:00"},{"id":1751,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 24, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-23 21:11:32"},{"id":1759,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-24 21:11:32"},{"id":1763,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000287529.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nPerbaikan an Mia Novianto Done","created_at":"2026-07-25 08:43:18"}]}