Ticket / MUHAMAD ISMAIL
MODEM LOSS - A/N MUHAMAD ISMAIL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
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Customer MUHAMAD ISMAILStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":971,"customer_id":560,"ticket_type":"broadband","eyzet_customer_id":"122026070086@sinbar.net","eyzet_customer_name":"MUHAMAD ISMAIL","employee_id":34,"assigned_role":"subscriber","request_by":"MUHAMAD ISMAIL","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N MUHAMAD ISMAIL","description":"<ul>\r\n \t<li>Mendapatkan informasi dari client tidak ada internet</li>\r\n \t<li>Terpantau pada eyzet Optical tidak terbaca</li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-07-29 23:27:49","updated_at":"2026-07-31 07:48:47","last_activity":"2026-07-31 07:48:47","company_name":"MUHAMAD ISMAIL","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288882-2.jpg","replies":[{"id":1830,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 30, 2026 7:39 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-30 07:39:41"},{"id":1835,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288882-2.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n\r\n<ul>\r\n \t<li>Case: redaman tinggi membuat modem kadang hilang sinyalnya</li>\r\n \t<li>Solusi: melakukan splicing ulang di odp dan di rumah customernya</li>\r\n</ul>\r\n ","created_at":"2026-07-30 16:58:44"},{"id":1840,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 31, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-30 21:11:31"}]}