ADAPTOR EROR A/N POS PULO EMPANG

{"id":977,"customer_id":563,"ticket_type":"broadband","eyzet_customer_id":"0000000105@pem.net","eyzet_customer_name":"POS PULO EMPANG","employee_id":14,"assigned_role":"subscriber","request_by":"POS PULO EMPANG","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"ADAPTOR EROR A/N POS PULO EMPANG","description":"","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-30 16:34:59","updated_at":"2026-07-31 15:24:39","last_activity":"2026-07-31 15:24:39","company_name":"POS PULO EMPANG","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":2,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-31-at-09.35.59.jpeg","replies":[{"id":1850,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 31, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-31 08:12:55"},{"id":1854,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<p>Telah dilakukan pengecekan oleh tim teknis dan dilakukan pergantian adaptor</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-31-at-09.35.59.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-31 15:24:32"}]}