Ticket / ANI N
MODEM LOSS A/N ANI N
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer ANI NStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":979,"customer_id":564,"ticket_type":"broadband","eyzet_customer_id":"0000000057@pem.net","eyzet_customer_name":"ANI N","employee_id":34,"assigned_role":"","request_by":"ANI N","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N ANI N","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa lampu modem menyala merah</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-31-151648.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"in_progress","priority":"medium","created_by":22,"created_at":"2026-07-31 15:17:25","updated_at":"2026-08-09 06:33:04","last_activity":"2026-08-01 07:07:03","company_name":"ANI N","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"rahmat hidayat","reply_count":9,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-31-151648.png","replies":[{"id":1861,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 1, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-08-01 07:07:03"},{"id":1872,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-01 21:11:35"},{"id":1885,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-02 21:11:30"},{"id":1902,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-03 21:11:30"},{"id":1911,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-04 21:11:31"},{"id":1939,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-05 21:11:31"},{"id":1959,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-06 21:11:32"},{"id":1990,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"},{"id":2025,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 9, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-08 21:11:31"}]}