Ticket / SUCIA WATI
PERBAIKAN REDAMAN TINGGI A/N SUCIA WATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer SUCIA WATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":986,"customer_id":569,"ticket_type":"broadband","eyzet_customer_id":"122025000182@pem.net","eyzet_customer_name":"SUCIA WATI","employee_id":14,"assigned_role":"subscriber","request_by":"SUCIA WATI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN REDAMAN TINGGI A/N SUCIA WATI","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online namun nilai redaman sangat buruk.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-02-at-07.13.57.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-08-02 07:16:32","updated_at":"2026-08-05 06:28:06","last_activity":"2026-08-05 06:28:06","company_name":"SUCIA WATI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":5,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-02-at-07.13.57.png","replies":[{"id":1879,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 2, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-02 08:30:10"},{"id":1891,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-02 21:11:30"},{"id":1906,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-03 21:11:30"},{"id":1915,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-04 21:11:31"},{"id":1920,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan perbaikan oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p> </p>","created_at":"2026-08-05 06:27:58"}]}