Ticket / RACHMAN HIDAYAH
MODEM LOSS - A/N RACHMAN HIDAYAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer RACHMAN HIDAYAHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":997,"customer_id":578,"ticket_type":"broadband","eyzet_customer_id":"122025000335@cap.net","eyzet_customer_name":"RACHMAN HIDAYAH","employee_id":15,"assigned_role":"subscriber","request_by":"RACHMAN HIDAYAH","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N RACHMAN HIDAYAH","description":"- Mendapatkan informasi Tidak ada internet\r\n- Terpantau terdapat indikator merah pada modem\r\n- Terpantau eyzet Offline\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-03-at-20.33.24.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"medium","created_by":33,"created_at":"2026-08-03 20:38:09","updated_at":"2026-08-07 07:41:13","last_activity":"2026-08-07 07:41:13","company_name":"RACHMAN HIDAYAH","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":4,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-03-at-20.33.24.jpeg","replies":[{"id":1922,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 5, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-05 06:33:38"},{"id":1944,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-05 21:11:31"},{"id":1964,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-06 21:11:32"},{"id":1984,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Perbaikan telah selesai dilakukan, saat ini customer telah online kembali</li>\r\n</ul>","created_at":"2026-08-07 07:41:00"}]}