Ticket / KARDA IPANG
MODEM LOSS A/N KARDA IPANG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer KARDA IPANGStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":1057,"customer_id":600,"ticket_type":"broadband","eyzet_customer_id":"122024000138@swh.net","eyzet_customer_name":"KARDA IPANG","employee_id":34,"assigned_role":"","request_by":"KARDA IPANG","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N KARDA IPANG","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa lampu merah pada modem</li>\r\n<li>Saat dicek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-15-154341.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-08-15 15:44:00","updated_at":"2026-08-20 21:30:09","last_activity":"2026-08-20 21:30:09","company_name":"KARDA IPANG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":7,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-15-154341.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-20-212902.png","replies":[{"id":2179,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 16, 2026 8:56 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-08-16 08:56:44"},{"id":2188,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 17, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-16 21:11:39"},{"id":2199,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-17 21:11:30"},{"id":2211,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-18 21:11:33"},{"id":2225,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-19 21:11:31"},{"id":2235,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-20 21:11:31"},{"id":2241,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-20-212902.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-08-20 21:30:04"}]}