Ticket / KARDA IPANG
PERBAIKAN BROADBAND A/N KARDA IPANG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer KARDA IPANGStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":1129,"customer_id":621,"ticket_type":"broadband","eyzet_customer_id":"122024000138","eyzet_customer_name":"KARDA IPANG","employee_id":14,"assigned_role":"subscriber","request_by":"KARDA IPANG","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N KARDA IPANG","description":"<ul>\r\n<li>- Mendapatkan laporan, tidak ada internet <br />- Kondisi modem loss sesuai foto dari customer <br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-14.45.51.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-24-at-18.49.52.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-09-25 14:46:48","updated_at":"2026-09-25 15:05:16","last_activity":"2026-09-25 15:05:16","company_name":"KARDA IPANG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":2,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-14.45.51.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-24-at-18.49.52.jpeg","replies":[{"id":2750,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 25, 2026 2:47 pm<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-25 14:47:24"},{"id":2756,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li dir=\"ltr\">Mendapatkan laporan dari customer terkait kondisi <strong>tidak ada internet</strong>.</li>\r\n<li>\r\n<p dir=\"ltr\">Berdasarkan foto, kondisi modem terlihat <strong>LOS</strong>, dengan indikator Optical tidak terbaca dan status <strong>offline</strong>.</p>\r\n</li>\r\n<li>\r\n<p dir=\"ltr\">Hasil pengecekan menunjukkan <strong>gangguan pada sisi Optical</strong>, sehingga perlu dilakukan pengecekan lebih lanjut pada jalur/FO untuk penanganan.</p>\r\n</li>\r\n</ul>\r\n<p> </p>","created_at":"2026-09-25 15:04:55"}]}