Ticket / PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN
LAPORAN TIDAK BISA AKSES WEBSITE PPKS 10/09/2026
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANANStatus closedPattern ONU online but no internet
Related by pattern
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|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
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| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1168 | closed | PENGECEKAN PPKS MODEM LOSS 13/09/2026 |
| #1166 | closed | LINK DOWN PPKS 4/9/2026 |
| #1165 | closed | LINK DOWN PPKS 1/9/2026 |
| #1164 | closed | PENGECEKAN MODEM LOSS PPKS 26/08/2026 |
| #929 | closed | PERBAIKAN CORPORATE - PUSAT PENELITIAN KELAPA SAWIT BOGOR |
| #791 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE JUNI 2026 |
| #612 | closed | Permintaan dr PPKS Medan untuk dibuatkan laporan pemakaian bulan maret dan april |
| #472 | closed | Pengecekan settingan mikrotik PPKS |
| #437 | closed | PENGECEKAN MODEM LINK UTAMA PPKS LOSS |
| #411 | closed | PENGECEKAN BACKUP LINK PPKS |
Raw JSON
{"id":1167,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"LAPORAN TIDAK BISA AKSES WEBSITE PPKS 10/09/2026","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-21.40.15.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-09-25 23:21:16","updated_at":"2026-09-27 14:44:20","last_activity":"2026-09-27 14:44:20","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":1,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-21.40.15.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-172927.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-26-at-17.24.03.jpeg","replies":[{"id":2812,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Menerima informasi website mp.iribb.org tidak dapat diakses</li>\r\n<li>Saat dicek melalui link rafatek, website tersebut tidak dapat diakses dan dialihkan ke link backup</li>\r\n<li>Di cek ping bisa namun informasi dari customer masih tidak bisa dibuka melalui browser</li>\r\n<li>Dilakukan pengecekan ke lokasi, dicoba flush dns di sisi router</li>\r\n<li>Saat ini link dapat diakses kembali namun menggunakan link backup</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-172927.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-26-at-17.24.03.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-09-26 17:54:34"}]}