Pengecekan settingan mikrotik PPKS

{"id":472,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"Pengecekan settingan mikrotik PPKS","description":"<p>Penjadwalan NOC hari selasa, 21 April 2026 jam 10 pagi, untuk pengecekan settingan mikrotik.</p>","status":"closed","priority":"medium","created_by":2,"created_at":"2026-04-20 10:20:09","updated_at":"2026-04-22 09:15:59","last_activity":"2026-04-22 09:15:59","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":2,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.43-1.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.44.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.42.jpeg","replies":[{"id":748,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"hasil informasi laporan dari PPKS\r\n<ul>\r\n \t<li>ada beberap di runag tertentu sering mati internet nya</li>\r\n \t<li>internet hotspot nya suka tidak muncul halaman login nya</li>\r\n \t<li>meminta bantuan untuk di bantu auto backup intrenet nya jika internet rafatek nya nya mati</li>\r\n \t<li>dan bantu settingkan ulanng router mikrotik internet nya</li>\r\n</ul>\r\nTindakan\r\n<ul>\r\n \t<li>mecoba mengecek jalur intrenet ke ruangan yang sering masalah tersebut dan menggan converter yang sebelum nya hanya 100mbps ke converter 1G</li>\r\n \t<li>dan memindahan kabel tersebut langsung ke router ccr baru nya</li>\r\n \t<li>Melakukan setting ulang pada settingan hotspot nya</li>\r\n \t<li>settelah di setting ulang di router baru ccr nya, memindahakan semua kabel yang di router rb1100 yang lama ke router ccr</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.43-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"499\" style=\"max-width: 100%;height: 665px\" /></p>\r\n\r\n<ul>\r\n \t<li>Proses komfigurasi Ulang route ccr</li>\r\n</ul>\r\n&nbsp;\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.44.jpeg\" border=\"0\" alt=\"Attachment\" width=\"582\" style=\"max-width: 100%;height: 776px\" /></p>\r\n\r\n<ul>\r\n \t<li>Proses pergantian Converter</li>\r\n</ul>\r\n&nbsp;\r\n\r\nHasil\r\n<ul>\r\n \t<li>hasil dari pengerjaan tersebut bahwa internet di lokasi sudah normal kembali dan halaman login hotspot juga sudah normal</li>\r\n</ul>\r\n&nbsp;\r\n\r\n&nbsp;","created_at":"2026-04-21 17:53:11"},{"id":749,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"Setelah proses selesai dari pihak PPKS meminta memberi tahu cara lakah-langka proses komfigurasi tersebu dan mencatat nya\r\n\r\ndan membatu settingan switch ruijie nya menjadi switch manageable\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-21-at-17.36.42.jpeg\" border=\"0\" alt=\"Attachment\" width=\"567\" style=\"max-width: 100%;height: 756px\" /></p>\r\n&nbsp;","created_at":"2026-04-21 17:58:09"}]}