Ticket / PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN
PERBAIKAN CORPORATE - PUSAT PENELITIAN KELAPA SAWIT BOGOR
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 3Closed 3Resolved 0
Meta
Customer PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANANStatus closedPattern Corporate / dedicated link issue
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #649 | closed | Permintaan SPH untuk layanan koneksi internet dedicated Sekolah Muhammadiyah Boarding School (MBS) Ki Bagus Hadikusumo |
| #483 | closed | PERBAIKAN CORPORATE - PT DANUSARI MITRA SEJAHTERA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #791 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE JUNI 2026 |
| #612 | closed | Permintaan dr PPKS Medan untuk dibuatkan laporan pemakaian bulan maret dan april |
| #472 | closed | Pengecekan settingan mikrotik PPKS |
| #437 | closed | PENGECEKAN MODEM LINK UTAMA PPKS LOSS |
| #411 | closed | PENGECEKAN BACKUP LINK PPKS |
| #212 | closed | PENGECEKAN APLIKASI LOKAL YANG TIDAK BISA DI AKSES |
| #188 | closed | PENARIKAN BACKBONE TAMAN KENACANA |
| #148 | closed | TERMINASI JARINGAN INTERNAL PUSAT PENELITIAN KELAPA SAWIT |
Raw JSON
{"id":929,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN CORPORATE - PUSAT PENELITIAN KELAPA SAWIT BOGOR","description":"<p>Permintaan pengecekna internal Pusat penelitiian kelapa sawit atas permasalahan Karena terdapat hardware issue </p>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-07-20 15:00:55","updated_at":"2026-07-23 10:28:01","last_activity":"2026-07-23 10:28:01","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":1,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-20-at-11.33.30.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-10.26.15.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-10.23.29.jpeg","replies":[{"id":1718,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Menerima informasi jika internet down</li>\r\n<li>Saat di cek, dilakukan ping ke router PTP berhasil namun ke router CCR PPKS timeout. Interface router CCR tidak terbaca namun running</li>\r\n<li>Saat dicek di lokasi, terindikasi router PPKS error karena dicoba pindah port tetap tidak terbaca dan tiba-tiba terestart sendiri</li>\r\n<li>Dilakukan migrasi ke router sebelumnya, saat ini koneksi sudah aman kembali</li>\r\n<li>Dari router CCR2004 ke RB1100AHx4</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-20-at-11.33.30.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-10.26.15.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-10.23.29.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-21 10:27:29"}]}