Ticket / PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN
PENGECEKAN MODEM LINK UTAMA PPKS LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1168 | closed | PENGECEKAN PPKS MODEM LOSS 13/09/2026 |
| #1167 | closed | LAPORAN TIDAK BISA AKSES WEBSITE PPKS 10/09/2026 |
| #1166 | closed | LINK DOWN PPKS 4/9/2026 |
| #1165 | closed | LINK DOWN PPKS 1/9/2026 |
| #1164 | closed | PENGECEKAN MODEM LOSS PPKS 26/08/2026 |
| #929 | closed | PERBAIKAN CORPORATE - PUSAT PENELITIAN KELAPA SAWIT BOGOR |
| #791 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE JUNI 2026 |
| #612 | closed | Permintaan dr PPKS Medan untuk dibuatkan laporan pemakaian bulan maret dan april |
| #472 | closed | Pengecekan settingan mikrotik PPKS |
| #411 | closed | PENGECEKAN BACKUP LINK PPKS |
Raw JSON
{"id":437,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Winarna","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN MODEM LINK UTAMA PPKS LOSS","description":"<ul>\r\n<li>Mendapatkan laporan dari bu cory jika modem rafatek(link utama) loss</li>\r\n<li>Melakukan pengecekan pada sistem dan hanya modem ppks yang terpantau offline</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/ppks.jpeg\" border=\"0\" alt=\"Attachment\" width=\"523\" style=\"max-width: 100%;height: 697px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-04-15 16:50:04","updated_at":"2026-04-16 16:50:14","last_activity":"2026-04-16 16:50:14","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/ppks.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000492164.jpg","replies":[{"id":673,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk pengecekan ppks tidak bisa hari karna di lokasi sudah tidak ada PIC nya, sudah koordinasi juga dengan bu Cory, info dari bu Cory akan di lakukan besok pagi, dan team langsung ke lokasi pagi jam 7-8","created_at":"2026-04-15 18:35:22"},{"id":689,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk ppks sudah up kembali, permasalahan kabel putus tertimpa pohon\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000492164.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-16 14:55:05"}]}