Ticket / OTIH SETIAWATI
MODEM LOSS A/N OTIH SETIAWATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer OTIH SETIAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":1267,"customer_id":693,"ticket_type":"broadband","eyzet_customer_id":"122026030001","eyzet_customer_name":"OTIH SETIAWATI","employee_id":15,"assigned_role":"subscriber","request_by":"OTIH SETIAWATI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N OTIH SETIAWATI","description":"<ul>\r\n \t<li>Mendapatkan informasi tidak ada internet, terdapat indikator merah pada modem</li>\r\n \t<li>Terpantau eyzet offline\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-091932.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","status":"closed","priority":"high","created_by":33,"created_at":"2026-10-02 09:20:01","updated_at":"2026-10-02 18:11:23","last_activity":"2026-10-02 18:11:23","company_name":"OTIH SETIAWATI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-091932.png","replies":[{"id":3051,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 2, 2026 9:45 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, rahmat hidayat, TS","created_at":"2026-10-02 09:45:04"},{"id":3056,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Sudah up kembali permasalahan ada yang cabut di odp","created_at":"2026-10-02 18:05:42"}]}