Ticket / OTIH SETIAWATI
PERBAIKAN BROADBAND - OTIH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer OTIH SETIAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":458,"customer_id":211,"ticket_type":"broadband","eyzet_customer_id":"122026030001@nal.net","eyzet_customer_name":"OTIH SETIAWATI","employee_id":10,"assigned_role":"subscriber","request_by":"OTIH SETIAWATI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND - OTIH","description":"<ul>\r\n<li>Laporan dari customer koneksi tidak bisa di gunakan</li>\r\n<li>Pengecekan pada eyzet koneksi terdeteksih offline </li>\r\n<li>Namun tidak ada lampu loss merah pada perangkat dilokasi </li>\r\n</ul>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-04-18 11:11:19","updated_at":"2026-04-21 16:25:01","last_activity":"2026-04-21 16:25:01","company_name":"OTIH SETIAWATI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":742,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Tim, untuk user ini bagaimana update nya ya ?</p>","created_at":"2026-04-21 11:03:47"},{"id":744,"user_id":10,"display_name":"Dede Doni","reply_text":"<ol>\r\n \t<li style=\"list-style-type: none\">\r\n<ol>\r\n \t<li>\r\n<blockquote>Masalah terjadi ada pada modem,, setelah pergantian modem customer aktif kembali</blockquote>\r\n</li>\r\n</ol>\r\n</li>\r\n</ol>","created_at":"2026-04-21 12:35:59"}]}